In over a decade of experience in the industrial laundry sector, we’ve seen it all. Some experiences were pleasant. Others, difficult to accept.
But all of them taught us something valuable about the realities of the hospitality industry — and helped us shape ethical, long-term solutions.
A discreet but very real practice
Over time, we’ve encountered many hotels where the laundry provider was not chosen directly by the owner or manager — but indirectly, through the housekeeping staff.
Housekeepers, who are in charge of receiving and inspecting the clean textiles, would become a sort of filter between the laundry company and the hotel's standards.
In certain cases, small local laundries without proper industrial equipment built “friendly relationships” with housekeeping teams. In exchange for small favors or gifts, certain imperfections were simply ignored:
• thinning towels,
• stained linens that were cleverly folded,
• poor folding techniques,
• unpleasant smells or rough textures.
This led to situations where the hotel was paying for substandard services without knowing it.
Because, honestly, how many hotel owners or general managers have the time to inspect every single sheet every day?
We faced this reality — and we didn’t look away
To enter the market, we had to confront these delicate and often unspoken dynamics. We encountered unexpected resistance in places where we thought we’d be welcomed — simply because we offered better service at fair prices.
Paradoxically, our superior quality became a threat to the status quo built between certain laundries and certain housekeepers. And we quickly understood that being better is not enough.
You have to prove it.
Our solution: Trust built through trial, not just promises
That’s why we started offering free trial periods — where hotels could:
• test our high-quality textiles,
• experience precise, on-time deliveries,
• benefit from full transparency via RFID tracking,
• and communicate directly with us, the people who run the operation.
The result?
Every hotel that gave us a chance — stayed with us.
Because the truth always reveals itself.
And clients who strive to deliver 4- or 5-star experiences can’t afford behind-the-scenes compromises.
Final thought: Quality should be verifiable — not negotiable
The hospitality industry deserves services that don’t rely on side deals or favors, but instead on:
• professionalism,
• transparency,
• modern technology,
• and full accountability.
At Oltenia Laundry, we don’t just deliver clean textiles.
We deliver peace of mind for managers, confidence for owners, and respect for every client committed to raising the standard of their hotel.
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